Orders / Returns

Where is my order? Faulty delivery or need to return something?

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Return policy for Lauf components and other products
Items bought in the www.laufcycling.com online store have a 14 day return policy from delivery date (For Lauf bicycles see the True Lauf return policy).

  • In order to return a product, it needs to be unused & in mint condition.
  • Product needs to be in the original packaging up on return.
  • Customers need to send the returned product to the closest Lauf HQ (Harrisonburg for US customers, Reykjavik - Iceland for European customers).
  • Return products need to include a tracking number that is provided to Lauf after shipping.
  • Please note that no refunds will be made before we have received the returned product and have examined it.
  • Lauf is not responsible for products damaged in shipping or damaged due to insufficient packing.

Where is my order?

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Product Information
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