The True Lauf Promise
Ride it for up to 30 days, return it if you are not laufing it
What you are currently feeling, is it true lauf? You can now test-ride your new Lauf bike with your friends on your local trails for 30 days (yes, that’s 30 days!). If it wasn’t meant to be, just let us know and we’ll hold your hand through the grieving process and get you a refund.
It’s normal to be hesitant going from online dating straight to marriage. Without ever meeting in person. Well, now we’ve addressed that problem!
Is it the bike type for you, is the fit and size right, is that fork as good as Lauf riders claim, how’s that drivetrain? Get one and find out!
Don’t worry – we’ve got your back. We want you to be 100% satisfied.
What do we ask from you in return?
If you feel like things are off to a rocky start, reach out to us on our Live Chat and we’ll see if we can assist the two of you hitting it off. How? It could be: Fitting advice from our experts, drivetrain tips and tricks, advice on the right tire pressures for different riding, online help setting it up tubeless, etc. Maybe even setting up a Zoom call with you to really look into it all.
We ask for this because we know sometimes a simple adjustment is all that is needed, and we also ask for this because we really want to understand our customers. You.
What can I (not) do on the bike?
Racing the bike voids the return right. We race bikes ourselves and we know how we push ourselves and our bikes to the limit in a race. Taking it easy down a rocky downhill segment? Carefully laying the bike down in a feed zone? Stopping to make sure the chain is carefully lubed? No way!
Mounting bags or other accessories voids the return right. Exceptions are handlebar mounted lights and a speedometer. Because, you’ll need to see where you are going and you need to see how fast our bikes are!
Long distance travelling with the bike (where it needs to be packed in a bike bag, e.g. on a plane) voids the return right. We know how airlines sometimes abuse bike bags.
Clearly, we also ask you to take good care of your bike. Try to keep it almost “as new”. Some wear and tear is to be expected. Just try not to damage it. If it ever comes to that, here is how you would need to pack your bike.
You will need to fill out the “Not Laufing It?” form within 30 days of receiving your bike – see below. Then we’ll get right back to you and figure it all out.
If a returned bike is not clean when we receive it, a cleaning fee of $40 will apply.
For a size swap, Lauf covers all associated costs. For all other returns, you only pay a fixed $100 fee for shipping, handling and restocking. No matter where you live.